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Wednesday, August 9, 2023

3 Ways Microsoft is Shaping the Future of Frontline

Between fluctuating team schedules and staying up to date with their often large and dispersed frontline team, maintaining end-to-end visibility on operations can get time-consuming for frontline managers. Soon Microsoft 365 Copilot can ground prompts and retrieve insights for frontline managers leveraging data from the Shifts app in addition to user and company data it has access to such as Teams chat history, SharePoint, emails, and more. Microsoft 365 Copilot can help understand open items for a frontline manager by pulling from files, chats, and open shifts. Microsoft 365 Copilot can help onboard a new frontline worker by pulling together relevant documents and resources. Frontline workers can benefit from generative conversations which provide answers and takes actions via a chat bot, while frontline managers can also use generative assistance to more easily build chat bots using Copilot in Power Virtual Agents. Today, Microsoft Intune enables organizations to enroll Android devices into Microsoft Entra ID, formerly Azure Active Directory, shared device mode, so they can provide sharable mobile devices to their frontline workers. Instead of the common hassles that come with sharing physical PCs, Windows 365 Frontline provides personalized Cloud PCs freeing your frontline employees to work from anywhere, helping to boost their productivity and job satisfaction. -------------------- Read more at Source: Microsoft Tech Community Microsoft 365 Blog

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