10:00 AM. The Microsoft 365 commercial support team resolves customer support cases and provides support to help you be successful and realize the full potential and value of your purchase. Enable you to self-helpThe Microsoft 365 admin center delivers a comprehensive online support experience, including a robust self-help platform powered by AI and machine learning. As the solutions delivered by Microsoft 365 evolve and incorporate increasingly complex sets of technologies and services, our support services must strive to keep pace and balance the levels of specialization and expertise needed in our support teams. From a supportability perspective, we tend to focus most on effort, because getting issues resolved quickly and with minimal effort correlates well with what customers tell us they want from support and in turn helps to drive higher satisfaction scores at an overall product level. We hope you found this introduction interesting and insightful, and now know a little bit more about a team of passionate individuals working behind the scenes to continually improve and elevate your support experience with Microsoft 365. Brian Stoner is a Director in the Customer Service & Support Modern Work Supportability Team where he leads a team of technical and business program managers. The CSS Modern Work Supportability Team delivers innovative self-help solutions and diagnostics, in-service enhancements, and support programs to help customers get maximum value from their Microsoft 365 commercial subscriptions and create an easy-to-use, connected support experience.
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Source: Microsoft Tech Community Microsoft 365 Blog
