Business Assist Forecast is a tool that enables quick and confident forecasting of future support volume based on historical data, which can save time compared to manually analyzing past trends and volume levels. By selecting the Add button, you can quickly install and activate the Add-in for Business Assist Forecast in less than a minute. With this add-in, users can forecast upcoming cases and conversation volumes based on historical traffic data, which can help with staff management and reduce support costs. Users can visualize forecast volumes on a daily, weekly, and monthly basis for a time range of up to six months. Select the Business Assist Forecast Add-in and then, from the right flyout panel, select the forecast end date and seasonality from the drop-down menu. Forecast is the mean value and those low and high numbers they represent the 95th percentile of the mean value. The Business Assist Forecast Add-in for Excel is a powerful tool that can help businesses forecast customer support volume, manage staffing levels, and reduce support costs using the advanced statistical model that Microsoft uses to manage their own support forecasts.
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Source: Microsoft Tech Community Microsoft 365 Blog
