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Wednesday, March 13, 2024

Behind the Scenes: Talking AI and Copilot with Microsoft Customer Support Engineers

The Microsoft 365 Commercial Support team resolves customer support cases and provides support to help you be successful and realize the full potential and value of your purchase. We're excited to welcome two members from our Microsoft 365 and Windows Commercial Support Engineering team to talk about their journeys with AI and experience assisting commercial customers using Copilot for Microsoft 365. Our Microsoft 365 support teams have been using and getting ready for Copilot for many months and have been helping customers of all types and sizes get the assistance they need so they can stay productive. Today, it's my pleasure to welcome two accomplished individuals from our Microsoft 365 Support Engineering team to talk about their own journeys with AI, their experience and insights from supporting commercial customers using Copilot for Microsoft 365, and some of their best practices for implementing AI into support operations. Nelson: Thank you, Ross, great to be here! I'm a Partner Technical Advisor working in our Latin America region helping Microsoft 365 support teams deliver world-class support to enterprise customers. Ross: We'd love to hear about a specific project or experience where you've used AI in your job and where other support engineers could benefit. The CSS Modern Work Supportability team delivers innovative self-help solutions and diagnostics, in-service enhancements, and support programs to help customers get maximum value from their Microsoft 365 commercial subscriptions and create an easy-to-use, connected support experience. -------------------- Read more at Source: Microsoft Tech Community Microsoft 365 Blog

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