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Thursday, March 14, 2024

Invest in Tech: Supercharge your frontline with AI

There is a golden opportunity for business leaders to invest in technology that will power their frontline workforce to improve worker productivity, business process efficiency, and employee retention. A key part of the opportunity to uplevel your frontline workers is by transforming the way they work with next generation AI. An image providing statistics about how next-generation AI is transforming productivity across most workforces. Now AI is helping your frontline workers get answers quickly, spend less time on operations, and improve customer interactions. An image demonstrating examples of copilot prompts retail frontline workers input on the Microsoft Teams mobile app. Data from our Work Trend Index shows that over 60% of frontline workers struggle with repetitive and tedious tasks that take time away from valuable work like providing quality customer service and efficiently fulfilling meaningful components of their work. For frontline workers who work in the Microsoft 365 apps millions of people use every day like Word, Excel, PowerPoint, Outlook, Teams, and more, you can enable them with an AI assistant at work. This AI addition will enhance frontline worker and manager productivity by combining powerful large language models with their work content and context to help them deliver at a higher level. -------------------- Read more at Source: Microsoft Tech Community Microsoft 365 Blog

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