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Friday, March 8, 2024

Evolving user enablement in the era of AI

At Microsoft over the last year, we have been focused on learning how AI is influencing this critical area by listening and learning from customers, partners, and experts around the globe who are taking this journey with us. It covers the three core elements of AI enablement - the leadership journey, user enablement and technical readiness - with real world guidance and tools to support your implementation. You can read the blog in our Microsoft 365 Copilot community or go directly to the experience via our Copilot Hub at adoption. Over the coming months, you will see our existing documentation and guidance materials for other areas such as the new Microsoft Teams, Microsoft Viva, and others align to this model. Our work is better described by the term user enablement, and you will see this reflected across the Microsoft 365 content going forward, as evidenced first with our Copilot Success Kit resources. In the most successful user enablement programs, there is a lifecycle of reviewing technology capabilities to build technical acumen, applying them to stated business goals through the employee engagement driven by Champions, and ongoing skilling programs. Join us in the upcoming Microsoft 365 Champion community call to hear more discussion on this direction and what's next for our supporting tools across other user enablement opportunities. -------------------- Read more at Source: Microsoft Tech Community Driving Adoption Blog

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