Invest in Tech: Supercharge your frontline with AI

There is a golden opportunity for business leaders to invest in technology that will power their frontline workforce to improve worker productivity, business process efficiency, and employee retention. A key part of the opportunity to uplevel your frontline workers is by transforming the way they work with next generation AI. An image providing statistics about how next-generation AI is transforming productivity across most workforces. Now AI is helping your frontline workers get answers quickly, spend less time on operations, and improve customer interactions. An image demonstrating examples of copilot prompts retail frontline workers input on the Microsoft Teams mobile app. Data from our Work Trend Index shows that over 60% of frontline workers struggle with repetitive and tedious tasks that take time away from valuable work like providing quality customer service and efficiently fulfilling meaningful components of their work. For frontline workers who work in the Microsoft 365 apps millions of people use every day like Word, Excel, PowerPoint, Outlook, Teams, and more, you can enable them with an AI assistant at work. This AI addition will enhance frontline worker and manager productivity by combining powerful large language models with their work content and context to help them deliver at a higher level. -------------------- Read more at https://bit.ly/4cdsOhQ Source: Microsoft Tech Community Microsoft 365 Blog

Upcoming March 2024 Microsoft 365 Champion Community Call

‎Mar 13 2024 05:43 PM. Join our next community call on March 26 to learn more about Microsoft Copilot for Sales. We will be starting the call at 5 minutes past the hour for both of our sessions, and it will still end at the top of the hour. -------------------- Read more at https://bit.ly/3v2jmgG Source: Microsoft Tech Community Driving Adoption Blog

Behind the Scenes: Talking AI and Copilot with Microsoft Customer Support Engineers

The Microsoft 365 Commercial Support team resolves customer support cases and provides support to help you be successful and realize the full potential and value of your purchase. We're excited to welcome two members from our Microsoft 365 and Windows Commercial Support Engineering team to talk about their journeys with AI and experience assisting commercial customers using Copilot for Microsoft 365. Our Microsoft 365 support teams have been using and getting ready for Copilot for many months and have been helping customers of all types and sizes get the assistance they need so they can stay productive. Today, it's my pleasure to welcome two accomplished individuals from our Microsoft 365 Support Engineering team to talk about their own journeys with AI, their experience and insights from supporting commercial customers using Copilot for Microsoft 365, and some of their best practices for implementing AI into support operations. Nelson: Thank you, Ross, great to be here! I'm a Partner Technical Advisor working in our Latin America region helping Microsoft 365 support teams deliver world-class support to enterprise customers. Ross: We'd love to hear about a specific project or experience where you've used AI in your job and where other support engineers could benefit. The CSS Modern Work Supportability team delivers innovative self-help solutions and diagnostics, in-service enhancements, and support programs to help customers get maximum value from their Microsoft 365 commercial subscriptions and create an easy-to-use, connected support experience. -------------------- Read more at https://bit.ly/3Tzze3w Source: Microsoft Tech Community Microsoft 365 Blog

Sync Up Episode 09: Creating a New Future with OneDrive

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What's New for SharePoint Server

Today we're delighted to share the latest steps in our evergreen journey for SharePoint Server with the release of the Version 24H1 feature update for SharePoint Server Subscription Edition. The initial RTM release of SharePoint Server Subscription Edition introduced several new features that were designed to improve the security and manageability of SharePoint Server. Starting with the SharePoint Server Subscription Edition Version 24H1 feature update, the OpenID Connect nonce cookie certificate is now integrated into the SharePoint certificate management experience. A new SharePoint Health Analyzer health rule has also been added to notify administrators if the nonce cookie certificate isn't being managed through SharePoint certificate management. Starting with the SharePoint Server Subscription Edition Version 24H1 feature update, an optional survey will appear to SharePoint farm administrators from time to time when they visit the SharePoint Central Administration site. The end of support for SharePoint Server 2016 and SharePoint Server 2019 is just over 2 years away. Upgrade to SharePoint Server Subscription Edition, which is the latest version of SharePoint Server. -------------------- Read more at https://bit.ly/3Piot2Y Source: Microsoft Tech Community SharePoint Blog

Microsoft 365 Community Conference event guide Opening Keynote, AMA, sessions, and more

The Microsoft 365 Community Conference returns to Orlando, FL, April 30 - May 2, 2024 - with two pre-event and one post-event workshop days. It's a wonderful event dedicated to Copilot and AI, SharePoint, Teams, OneDrive, Viva, Power Platform, and related Microsoft 365 apps and services. You'll hear the latest product updates and guidance from over 175 Microsoft product makers - filled with real-world solutions across keynotes, sessions, and pre/post event deep-dive workshops to build your expertise - presented alongside Microsoft MVPs and community experts. We hope you join in to learn, share, and engage -including evening gatherings, the attendee party, and Microsoft will have a dedicated, fully-staffed product booth and community space within the Expo Hall alongside all the wonderful event sponsors. Microsoft keynote, general sessions, and AMA. Hear from Microsoft leadership revealing the latest innovations shaping the flexible, innovative, and secure business environments of the future. Here's a quick rundown of sessions to learn more about Microsoft Viva, the employee experience platform built for the AI era. All Microsoft 365 Conference workshops either take place pre-event on Sunday or Monday or post-event on Friday. -------------------- Read more at https://bit.ly/4c7Qbtb Source: Microsoft Tech Community Microsoft 365 Blog

Evolving user enablement in the era of AI

At Microsoft over the last year, we have been focused on learning how AI is influencing this critical area by listening and learning from customers, partners, and experts around the globe who are taking this journey with us. It covers the three core elements of AI enablement - the leadership journey, user enablement and technical readiness - with real world guidance and tools to support your implementation. You can read the blog in our Microsoft 365 Copilot community or go directly to the experience via our Copilot Hub at adoption. Over the coming months, you will see our existing documentation and guidance materials for other areas such as the new Microsoft Teams, Microsoft Viva, and others align to this model. Our work is better described by the term user enablement, and you will see this reflected across the Microsoft 365 content going forward, as evidenced first with our Copilot Success Kit resources. In the most successful user enablement programs, there is a lifecycle of reviewing technology capabilities to build technical acumen, applying them to stated business goals through the employee engagement driven by Champions, and ongoing skilling programs. Join us in the upcoming Microsoft 365 Champion community call to hear more discussion on this direction and what's next for our supporting tools across other user enablement opportunities. -------------------- Read more at https://bit.ly/3ItEJuk Source: Microsoft Tech Community Driving Adoption Blog

Come See What's Next for OneDrive

The Microsoft 365 Community Conference is always a special event for the OneDrive team. Copilot in OneDrive - your AI file management assistant. The full OneDrive experience and capabilities in Teams, Outlook, Microsoft365.com, and Windows File Explorer. A new set of API's and SDK's that enable developers to fully integrate OneDrive into applications and workflows with features like delta query, change notifications, and file handlers. Search for files with natural language, ask open-ended questions or get a file summary with Copilot in OneDrive. We'll have OneDrive sessions on AI, collaboration, and your favorite topics. Join us for vision keynotes and sessions on Copilot, Microsoft 365, OneDrive, SharePoint, Teams, Viva, and our vision on what's next from Jeff Teper and other members of our leadership as well as deep dive sessions from Microsoft engineers and industry experts on a wide range of areas that impact you and your users. -------------------- Read more at https://bit.ly/3T3Cxyl Source: Microsoft Tech Community OneDrive Blog