Ross Smith: I want to talk about creativity in customer support. There are several ways in which large language models like me can be used to support creative problem-solving in customer support. In summary, while large language models like me may not be able to originate completely new ideas, they can be leveraged to augment human creativity and support agents in generating innovative solutions to customer problems. ChatGPT: Yes, it is possible that future LLMs may be able to inject more nuanced and creative metaphors into their responses to support customer support interactions. In summary, while there are still significant challenges to overcome in enabling machines to generate truly creative and nuanced language, there is promising research and development underway that suggests that future large language models may be able to inject more sophisticated metaphors and values into their responses to support customer support interactions. Modern customer support: Customer support is increasingly becoming more technologically-driven, utilizing AI and automation to improve efficiency and deliver personalized experiences. To build a better future for the next generation, we must foster a culture of creativity and interdisciplinary thinking in all aspects of life, from customer support to the future of work.
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Read more at https://bit.ly/3HyTb45
Source: Microsoft Tech Community Microsoft 365 Blog
